Tallulah Tennant offers complimentary return shipping. We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you received your order. Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.
Items from the listed categories below are considered to be “Final Sale” and are therefore ineligible for return. Final Sale items will have a noted “Item is Not Eligible For Return” on the product page, as well as within your checkout window and your confirmation email. Items purchased from Sale are also not eligible for return or exchange.
Customized Items / Fine Jewellery / Lingerie / Wedding Dresses / Special Orders
Returning Your Order
If you would like to return an item, simply sign into your Tallulah Tennant account, click ORDERS in the upper right-hand corner, and locate the item/order you would like to return. Click REQUEST RETURN next to the item. You will receive an email confirmation of the request with a copy of the label attached. Follow the instructions printed on the page to complete the return and send it back to our facility. International customers must include any and all commercial invoices (attached to the return label) for the items they are returning back to Tallulah Tennant. For any additional assistance, contact Client Services at email@example.com.
Once your return arrives back at our facility, kindly note that it generally takes 48 hours or so to process, upon which you will be notified via email once your return has been successfully completed.
Once your return is processed, a refund will be issued to the original payment method or as store credit to your Tallulah Tennant account. You should see the refund on your bank statement within five (5) business days, depending on your financial institution. Please note we are only able to refund the original card(s) used to place the order. If you used two (2) different cards to purchase a trunkshow item, you will be refunded in the original form of payment.
If your package was shipped to the Great Britain, Ireland, US or Canada, all sales taxes and duties will be refunded automatically. Outside the Great Britain, Ireland, US or Canada, customs duties and sales taxes are non-refundable through Tallulah Tennant. We suggest contacting your local customs bureau directly, as they may be able to assist you in recovering these funds. Please note that Tallulah Tennant does not refund the cost of outbound shipping.
Tallulah Tennant does not offer a direct exchange at this time. If you are interested in securing an alternative size, simply place a new order and return the original unsuitable item. For assistance with this, please contact Client Services at firstname.lastname@example.org.
Goods are classified as faulty if they are damaged upon receipt, or if a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item arrives damaged, you may return it for a refund by simply requesting a Return Authorization (RA) number within 15 days of the date of delivery.
If your purchase becomes faulty within six months of the purchase date, please contact Client Services at email@example.com for review, including your order number and purchase date, a detailed description of the damage, and photos if applicable.